Effective Date: October 5, 2022
At Logixx ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Logixx CRM, Logixx Calls, Logixx Voice, Logixx Guide, and Diallogix (collectively, the "Services").
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: When you create an account, we collect your name, email address, phone number, company name, and billing information.
- Communication Data: Call logs, recordings, voicemails, SMS messages, and other communications transmitted through our Services.
- Usage Data: Information about how you interact with our Services, including features used, actions taken, and time spent.
- Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
- Location Data: General location information derived from your IP address or, with your consent, more precise location data.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and administrative messages
- Respond to your comments, questions, and customer service requests
- Develop new products, services, features, and functionality
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
- Comply with legal obligations
Data Retention
We retain your information for as long as your account is active or as needed to provide you Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Call recordings, voicemails, and other communication data are retained according to your account settings and applicable regulatory requirements. You may request deletion of your data by contacting us at privacy@logixx.io.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Portability: Request a copy of your data in a structured, commonly used format.
- Opt-Out: Opt out of certain uses of your information, including marketing communications.
To exercise these rights, please contact us at privacy@logixx.io.
Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: